Delivery Information

Immediate Delivery

We aim to deliver all sofas within 1-4 weeks of the order (unless stated otherwise).

Once an order has been placed, we will confirm a delivery date and time with you.

Lead Time Advertised

Some of our sofa are built to order, these sofas will have longer lead times than most, but not an awfully long wait! around 4-6 weeks, minimum.


Please note: If the supply of our products is delayed due to circumstances beyond our control, we will notify you as soon as possible and take steps to reduce the impact of the delay. We are not responsible for delays caused by such events, but if a significant delay is likely, you may choose to cancel the contract and receive a refund for any products paid for but not received. In rare cases, we may need to cancel your order entirely, in which case you will receive a full refund.

You can give us a preferred date that we can deliver on, (if for example you are awaiting a moving in date), from then onwards we will arrange delivery days & routes, supplying you with a 1-4 hour time slot (we will specify this at the time) and get as close to your desired time / day as possible.

Please note your desired delivery date isn't always going to be able to be honoured -- we will do our best!

Within Sussex & Kent we deliver Monday - Friday between 8am - 6pm.

Please note: We have our store deliveries on a Friday morning each week, if your order is in stock immediately we will receive it that Friday or the following Friday and arrange delivery accordingly.

For the rest of the U.K we offer delivery Monday - Friday, 7am - 7pm, however postcodes are set to specific days for delivery. You will also have live tracking on the day and an hours time slot.

Please note: This will effect your ability to choose a specific day.

You can message us directly on WhatsApp or call on 01323 364280

The delivery team will also have your number for any urgent updates they may need to give or if they're unable to reach you once at our property.

You're welcome to re-schedule up to 2 days from the delivery day, any later will result in a £100 re-schedule fee due to the fact routes are set a couple days if not weeks prior for efficiency.

Some sofa's have longer lead times, some areas have set delivery days, although you are welcome to message us directly and we can do our best to get you the time and day you need.

Yes, we offer a complimentary assembly service! Our delivery team will bring your sofa into your chosen room, assemble it for you, and remove all packaging for recycling.

Please note: if you think you may wish to return your sofa, we recommend keeping the original packaging.

For full details, please see our returns policy.

Most of our sofas come in parts to help get them into your home and most the arms of sofas are removal however not all. We always recommend that you thoroughly check the measurements before placing your order.

You'll find this information on each of our product pages, and you will see that most sofas include an image which shows the measurements, we also place all measurements in the description of the sofa.

It is a MUST that you double and triple check door ways, hallways, stairs, any twists & turns or any alternative you can think of, to ensure the sofa will fit.

Customers are welcome to contact us supplying images and/or measurements of entry points for a second opinion.

Please note: The final decision is yours and we are not liable for any failed deliveries.

Unfortunately if your sofa doesn't fit, you will receive a £100 failed delivery fee, so it's super important that you check the measurements. 

Our friendly delivery teams are happy to provide a complimentary assembly service.

They’ll also remove and recycle all packaging for you. However, if you’re unsure whether you’ll be keeping your order, please hold on to the original packaging, as returns cannot be accepted without it.

Please try to clear any clutter / furniture before arrival of the delivery team as we have many deliveries and day we wouldn't want to let anyone down!

Before accepting your delivery, please take a moment to thoroughly inspect your furniture and ensure you’re completely satisfied with your items. If you notice any issues, let the delivery team know straight away so they can document it and take photos.

It’s very rare for items to arrive incomplete or damaged, but if something is missing or damaged, please inform the delivery team at the time of installation. They’ll notify us immediately, allowing us to investigate and arrange for the missing item to be delivered as soon as possible.

Local to our Sussex Sofas HQ in Eastbourne, if you're within 60km of us (mainly Sussex & Kent) we can remove sofas at a starting price of £99 per sofa, if the sofa is in good condition & its sofa we sell, we are happy to remove it for free.

Anything outside of our area we cannot personally remove, although there are plenty companies like Clearabee who will remove the sofas, your local council or removal companies are also worth ringing!

Our local delivery team are happy to help, although we do have many deliveries each day, so we would ask that access is clear - Any issues known ahead of time can be dealt with a accordingly but not after or during delivery.

For our 3rd party courier services access MUST be clear and any issues MUST be made clear beforehand to ensure whether or not we can or can't deliver due to the access issue.

Unfortunately, If your delivery fails because of an access issue then you would need to pay a £100 Failed Delivery charge.

Yes, please! Our drivers need clear access to bring your sofa in and assemble it. Making sure the route is clear helps ensure a faster, smoother delivery experience.

We always suggest to get your order in ASAP to secure the sofa of your dreams, we can hold your sofa in our local eastbourne showroom for up to 30 days free of charge.

Any time after this there is a £50 per week charge as we only have 3,100 sqft and need our space urgently.

We understand that plans can change, and we’re always happy to help. If you need to cancel or amend your delivery date, depending on the reason / circumstances of the cancelation there’s no charge, if the sofa has already been ordered, built (made-to-order) or delayed & details have been made clear, you can cancel your order with a fee of £299.

If changes are made within 2 working days of your scheduled delivery, our delivery team will already have begun preparing your order, so a £99 re-delivery fee will apply—even if a promotional code was used when you placed your order.

This is dependant on when you would like to add more, delivery vans are loaded 1-2 days before the delivery date.

Also take into consideration that fabric colours can vary if ordered at different times, if ordered at the same time batch numbers can be matched more easily, avoiding this potential problem.

Damn it! We’re really sorry to hear that your delivery wasn’t successful.

If the sofa does not fit there is a £100 failed delivery fee as we incur costs to attempt delivery.

Please ensure you have double & triple checked access and space.

We’re really sorry to hear that your order has arrived damaged. Our team works hard to make sure every delivery goes smoothly, and we’re disappointed that this wasn’t the case for you.

To help us resolve this quickly, please contact our Customer Experience Team here within 24 hours of your delivery - Contact us here provide the following:

• Your order number
• Your email address
• Details of the damaged item
• A photo of the full sofa
• A close-up photo clearly showing the damage

Once we’ve received this information, a member of our team will be in touch to assist you further.

We’re really sorry to hear there’s been a mix-up with your order. So we can sort this out as quickly as possible, please get in touch with our team right away and provide the following information:

• Your order number
• Your email address
• Details of the missing item
• A photo of the item you received in error

You can contact us HERE.

Once we have this information, our team will begin an investigation immediately.

We’re really sorry to hear that an item is missing from your order. Please get in touch with our team HERE as soon as possible so we can assist you.

When contacting us, include the following information:

• Your order number
• Your email address
• Details of the missing item

Once we have these details, our team will begin an investigation immediately.

We will give you a heads up for your delivery date followed up by a 1-4 hour time slot.

If a delivery is missed there is a £99 missed delivery fee.

You do have the ability to reschedule up to 2 days before delivery.

If your delivery is running late we are very sorry about this!

In the unlikely event that this does happen, we will keep you updated and where possible let you know ahead of time.