Delivery Information

Immediate Delivery

If a product is in stock you will see 'In stock, delivery dates from **' on the right hand side

Once you have added it to your Cart, you'll head to the checkout where you'll be able to book a delivery date.

Here you'll be able to choose a date that's convenient for you.  If you need a date in the future simply select 'More Dates' and select your chosen date.

Lead Time Advertised

If we're advertising a delivery time like the Broadgate Sofa below, then you will not be able to choose a delivery date at the checkout. 

Instead you will see this message at the checkout.  Our team will be in touch from the number of weeks shown with a secure booking link so you can choose a date that suits you. If you order more than one item and they have different lead times, we will always deliver the whole order together by the longest lead time given. For example, if your sofa is on a lead time of 3 weeks and the footstool is 6 weeks, we would deliver your order from 6 weeks.

**Please note: If our supply of products are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In rare circumstances, we may have to cancel your order entirely, in which case we will refund you in full.

Absolutely!  You are in control of your delivery and can choose a date that suits you.  Once you've selected your sofa, head to the checkout and choose your delivery date.

You will receive a 4 hour delivery slot a the evening before your delivery and also a tracking link the morning of your delivery.  Our delivery team at AIT will always plan the most environmentally friendly route possible, so this means you won't be able to choose what time it arrives.  Deliveries take place from 8am-8pm, so we recommend that you you choose a date that you will be available all day to accept your order.

Our delivery partner AIT delivers between 7am and 8pm, 7 days a week.  

The evening before delivery, AIT will send you an email and SMS notification with details of your 2-hour delivery slot. In some instances, due to route planning this notification can be sent as late as 10pm.

On the day of delivery you will be able to track the driver using this tracking link https://aithd.com/ The driver will call when they are around 30 minutes away, so you know exactly when to expect them to arrive. 

Please note: Your delivery window is an estimated time window, we therefore advise to have someone available all day in case there are any delays due to traffic etc. 

You can contact AIT by Telephone: 01604 215 000 or here:https://aithomedelivery.co.uk/customer-hub/

Once your delivery has been booked, you will be able to log into your account on our homepage to amend your delivery date or alternatively if you have your tracking to hand, you can use this link:

https://aithomedelivery.co.uk/customer-hub/

You can amend your order up to 2 working days prior to your delivery, but any changes after this time will incur a £99 re-delivery fee. 

The team at AIT will always plan the most environmentally friendly route possible, which means that you will be automatically allocated an estimated 4 hour slot which you won't be able to amend.
When choosing a delivery date, we would recommend choosing a date that you will be available the whole day.
Please note any change within 2 working days of your delivery date will incur a £99 redelivery charge, even if a promotion code was used when placing the order. If you have any questions please get in touch with our team so we can help.

If the sofa you would like to order has a delivery time advertised, then you won't be able to book your delivery date when placing the order.  Instead, we'll send a booking link via text and email once your sofa is ready and this will be from the number of weeks advertised when placing the order. 

Yes we offer a complimentary assembly service! As part of our delivery service, the delivery crew will bring the sofa into the room of choice, assemble and take your packaging away with them to recycle. 

Please note, if you would like to return the sofa we would advise to keep the original packaging.  For more information on our returns policy, please take a look HERE. 

Most of our sofas come in parts to help get them into your home. However, we always recommend that you thoroughly check the measurements before placing your order.

You'll find this information on each of our product pages, and you will see that we have included an image which shows the number of parts along with their measurements.

We also have the option for you to view the sofa in your room at home, you can do this by clicking 'View in your space'

To help you work out if the Sofa will fit into your home, we've also included the measurements for each part.  So we would recommend grabbing a tape measure and checking the doorways as well as the access route into your room of your choice. It's worth noting that for health and safety reasons, our delivery team can only lift your products up to waist height.  So if you have an awkward banister or a tight space which requires them to lift it any higher than they will not be able to complete the delivery.  You will have the option to have a doorstep delivery so that you can make your own arrangements to get it into your home or alternatively they will return it to us and we will issue a refund for the products only.  We won't be able to refund your delivery charge.

Unfortunately if your sofa doesn't fit, you will not receive a refund on your delivery charge so it's super important that you check the measurements. 

Our friendly delivery drivers will happily provide a complimentary assembly service.  As part of this they will also remove your packaging and recycle it for you.  If you're unsure if you're keeping your order, you'll need to keep hold of this as you won't be able to return without it.

Before you accept delivery, please make sure that you inspect the furniture thoroughly, and check everything to make sure you’re happy with your items.  If there are any issues, let your delivery team know so they can take pictures and make a note of the reason.

It’s very unusual for any orders to be delivered with items missing. In the unlikely event that this happens, please make sure you alert the delivery team at the point of installation. They’ll be able to let us know so that we can look into the issue further and arrange for the missing item to be delivered as soon as possible. 

Introducing SOFA SWITCH

Upgrade and Recycle, the innovative solution that makes upgrading your living space both eco-friendly and hassle-free. At Sofa Club, we understand that life is easier with a comfortable sofa, which is why SOFA SWITCH ensures you're never without one. We'll take away your old sofa only when your new one arrives, guaranteeing a seamless transition without any downtime.

This service is designed with both convenience and sustainability in mind, allowing you to enjoy a smooth transition to your new furniture while responsibly recycling your old sofa. SOFA SWITCH redefines the traditional sofa-buying experience by combining environmental responsibility with unparalleled customer ease, making it easier than ever to refresh your home and contribute to a greener planet.

Explore our wide selection of high-quality sofas, crafted to suit a variety of styles and needs, and experience the future of furniture shopping with SOFA SWITCH: Upgrade and Recycle. Life is easier with a sofa, and Sofa Club makes sure you always have one.

Our friendly delivery team are happy to deliver your order up to the third floor as long as there is clear access to your property. 

If there are any access issues, such as parking restrictions, narrow lanes or you live above the third floor, please contact AIT directly on 01604 215000 or via their customer hub: https://aithomedelivery.co.uk/customer-hub/

Unfortunately, If your delivery fails because of an access issue then you would need to pay a £99 redelivery charge. 

Yes please! The drivers need clear access in order to bring the sofa in and assemble it, having clear access will allow for a faster & smoother delivery

Yes of course - we can definitely help you with this.  We are happy to hold your delivery for up to 3 months free of charge.

If the Sofa is in stock when you place your order, please book a delivery date and then just contact us to suspend the order

If we are advertising a delivery time, then this means that you won't be able to book a delivery date at the checkout.  You can complete your order as normal and then reach out to our team HERE to let us know when you will be ready for delivery, so we can update your order.

If you already have a delivery date booked and your circumstances have now changed, we can still help to hold your delivery.  We just need at least  2 working days notice before your delivery date to arrange this to prevent a re-delivery charge being applied. 

What happens if I'm still not ready for delivery after 3 months?

Unfortunately we do have limited space in our warehouse, so are only able to hold you delivery for up to 3 months.  So we will have to cancel your order and process a refund if you're unable to accept your delivery

We understand that plans can change and we're happy to work with you on this.  If you cancel or amend your delivery date and give us more than 2 working days notice there will be no charges. However, If you cancel within this timeframe our delivery team would have already started to prepare your order for delivery, so you would incur a £99 re-delivery fee, even if a promotion code was used when placing the order.

Please use the form below to submit a cancellation request. 

Yes we can amend orders up to the 2 working days before your delivery, just contact us to let us know and we will be happy to help. If the order is on finance, you may need to pay the difference up front as we cannot always add this to your finance agreement.
If you cancel or amend your delivery date and give us more than 2 working days notice there will be no charges. However, If you cancel within this timeframe our delivery team would have already started to prepare your order for delivery, so you would incur a £99 re-delivery fee.

Please reach out for help HERE if you have any questions. 

Oh no!  We're really sorry to hear that your delivery failed.  AIT will automatically return this to our warehouse if there is room on their van on that day and we will contact you to see if you would like to change to a different sofa. If not, we will issue a refund within 10-14 working days. If the sofa isn’t returned on the same day, it will be the customers responsibility to return this. Here is a link to the returns form: HERE

Unfortunately, we're unable to refund the cost of the delivery attempt which took place. 

We're so sorry to hear that your order has arrived damaged.  Our team work tirelessly to ensure that deliveries go to plan, so we're so sorry that on this occasion that hasn't happened. 

So that we can help you with this, can your please contact our customer Experience team HERE, this must be within 24 hours of your delivery,  providing the following information so that we can help:

• Your order number
• Email address 
• The item that is damaged 
• A picture of the whole sofa
• A picture to highlight the damage 

Once we have this information our team will give you a call so that we can help with this. 

We're so sorry to hear that there has been a mix up with your order! 

So that we can help you with this, can we kindly ask that you reach out to our team straight away? Please provide the following information so that we can help:

Contact us HERE.

• Your order number
• Email address 
• The item that is missing 
• A picture of the item that you have incorrectly received 

Once we have this information our team will launch an investigation straight away.

We're so sorry to hear there is an item missing from your order.  Can we kindly ask that you reach out to our team HERE straight away so we can help?  Please provide the following information so that we can help:

• Your order number
• Email address 
• The item that is missing 

Once we have this information our team will launch an investigation straight away

To help you plan for your delivery, we will send you a 4 hour delivery slot the evening before to let you know when to expect it to arrive and you will also receive a tracking the link in the morning of your delivery. Unfortunately, if you're not available to accept your delivery then you will incur a fee of £99 to cover the cost of re-delivery. Once this has been paid, our team can access our live booking system to rebook your delivery.

If you would prefer to cancel the order we can arrange this for you too. Please note as delivery was attempted we won't be able to refund your delivery charge.

We're really sorry that your delivery is running late.  We do provide a 4 hour slot and you will receive a link to track your driver, the morning of your delivery which looks like this  https://aithd.com/, occasionally the drivers may experience delays which are outside of their control.

If you would like to speak to AIT directly you can call them on 01604 215000 or https://aithomedelivery.co.uk/customer-hub/ for an update. Alternatively, please reach out to us here as we'll be more than happy to look into this for you.